Growth and international opportunities

This year, Hygga’s service solutions sparked interest in the international markets. Hygga Flow garnered praise in Sweden, where Hygga’s pilot project in the municipality of Lindesberg managed to shorten the two-year patient queues to three months. In the spring of 2021, Hygga hired a representative for Sweden to support market growth in the country.

Increasing the efficiency of dental care is a topic that interests people across Europe, and not just in Sweden.

Next year, business opportunities in both oral and basic health care are expected in the Netherlands and Belgium, among other locations. The coming year looks very promising for Hygga.

This year, the COVID-19 pandemic continued to affect Hygga’s operations but strong signs of recovery are in the air. The outsourcing services initiated in Helsinki in November 2020 doubled Hygga’s net sales compared to last year. In the previous financial period, the net sales of Hygga’s clinic and licensing business stood at MEUR 4.1, and now they are MEUR 8.1.

The rapid development has provided new opportunities but also caused some growing pains, which is understandable. Increasing patient numbers led to a resource deficit and necessitated the growth of the clinical organization – a challenge that has been met with new recruitments.

On a mission to extend the operating model’s reach to cover the entire health care sector

This year, Hygga’s licensing business has focused on basic health care. For example, public health service providers in Porvoo utilize the Hygga Flow operating model. The model enables reacting to changes in the operating environment quickly, providing an efficient solution for working through long waiting lists and managing customer flows in health care in a comprehensive manner. The company’s mission is to make the solution the operating model of the future throughout the entire health care sector.

As regards the Aster project which was reported on earlier, however, Hygga will not be continuing the development efforts, as the entire project fell apart after the Central Finland Health Care District decided against it. Within the scope of the project, Hygga was responsible for providing a patient information system for oral health care and supplying the Hygga Flow ERP system.

Panostaja once again provides support and vision

This year, Panostaja has had a key role in Hygga’s Board of Directors. During this period of remote contact, the connection has remained strong and matters at hand have been tackled systematically through digital channels. In addition to board work, Panostaja has been an active sparring partner and opened up new cooperation networks.