A year of massive deals and challenges

The coronavirus crisis had a significant impact on Hygga’s clinic business during the financial period. The company’s net sales plunged in March-May, which necessitated a range of adaptation measures. However, Hygga is entering the new financial year in a strong position.

In March, Hygga won the City of Helsinki’s competitive bidding for oral health services. The three-year contract for outsourced services will begin on November 1, 2020. In June, the turnover for Hygga’s clinic business began to increase, and July was exceptionally busy. The situation has remained good through the fall season. Toward the end of the financial year, Hygga initiated a new extensive round of recruitments of oral health care professionals in relation to the contract for outsourced services. The contract will increase Hygga’s annual patient visits by about 40,000.

In September, it was announced that Hygga’s licensing segment is involved in the Aster project managed by the Central Finland Health Care District. Aster aims to develop a new information system for social welfare and health care professionals to combine basic health care, specialized health care and social services. Within the scope of the project, Hygga is responsible for providing a patient information system for oral health care and supplying the Hygga Flow ERP system.

In terms of international licensing business, Hygga Flow has been adopted in the Netherlands and Sweden. Italy and Switzerland have also been interested. However, the coronavirus pandemic is currently slowing down the company’s internationalization and customer acquisition efforts. Many important trade fairs have been cancelled or postponed indefinitely due to the coronavirus crisis.

Wastage in health care is an opportunity for Hygga

For Hygga, the coming financial year looks good but challenging. Next year’s net sales are expected to increase as a result of recently-made contracts. Hygga is strengthening its position as a trailblazer in the development of digital systems and services for the health care sector.

The coming financial year will require the organization to have the capacity to do things in entirely new ways. Hygga is now focusing its attention on ensuring controlled growth and engaging the entire organization, including new and existing employees, to helping the company achieve it.

Hygga has identified the wastage generated in the context of health care processes and decided to seize the opportunity. The company’s operating model enables reacting to changes in the operating environment quickly, providing an efficient solution for working through long waiting lists and managing customer flows in health care in a comprehensive manner.